In the unlikely event that a product is unavailable and you have chosen to accept substitutions, your Personal Shopper will carefully select an alternative for you.  We guarantee they’ll pick the freshest, best quality products, just like they were shopping for themselves.  The item will be of the best quality or bigger pack size but you will only be charged the price of the original product you ordered.  If you’re not happy with the product we choose, we will always refund or replace with an alternative.